General Terms and Conditions:
Any matter, claim, or dispute arising out of the transaction will be subject to Mumbai jurisdiction only.
Any request for further services, exchange, buyback, or complaints must be accompanied by the original invoice, receipts, and certificates.
If payment is made by local cheque or demand draft, delivery will be made only after the amount is realized.
The company may alter its exchange or buyback policy without prior notice, and the decision of Kleodora Diamonds shall be final.
For any assistance, please contact us using the customer service details above.
PAN Card Requirement:
For purchases above ₹2 lakhs, PAN card details must be entered before placing the order. If the billing name does not match the PAN card, the verification will fail, and the order may be canceled.
Order, Payment, Cancellation, and Delivery:
Standard delivery time for online orders: 7–10 business days.
Made-to-order jewellery: 40 business days.
Delivery is only after payment realization for non-online payment modes.
Repairs: Charges for missing or additional metal/stones will be applied as per actuals.
Shipping includes standard insurance coverage.
No cancellations are accepted for customized products. Refunds (minus making and stone charges) will be processed in 7–10 business days or adjusted against another product.
7 Days Return Policy:
Returns are accepted under the following conditions:
Product is unused, unaltered, and not customized.
Product is returned in the same condition as received.
Product is returned within 7 days from the date of purchase.
Original invoice and certificates must be included.
Product is not tampered with or altered.
If exchanged for a lower-value product, the difference will not be refunded. For higher-value products, the customer must pay the difference.
Online Refund Process:
Once the returned product is verified, the refund will be processed using the original mode of payment within 7–10 business days. A confirmation email will be sent once the return is accepted.
Upgradation Policy:
Applicable to diamond-studded or platinum jewellery only.
Products can be exchanged at 100% of the purchase value for a new item priced 40% higher or more.
Valid within 6 months of the original invoice date.
Communication Preferences:
To update your profile, email us at kleodora.ca@gmail.com
To subscribe or unsubscribe from promotional messages, contact customer service or email us.
Membership can be closed by sending an email request.
By subscribing, you agree to receive marketing and promotional communications.
By registering, you consent to the use of your personal data per our privacy policy.
Exchange and Buyback Policy:
All exchanges or buybacks are subject to the following:
Jewellery will be examined for authenticity, damage, and condition.
Exchange/buyback is processed only after quality check approval.
Deductions apply for wear and tear, missing stones, or lost documents.
Buyback payments are made via NEFT, RTGS, or IMPS within 7–10 working days (a canceled cheque is mandatory).
Free gifts or discounts from the original purchase will be deducted.
No exchanges for silver jewellery.
Details by product type:
Non-studded platinum: Exchange at prevailing rate; buyback at 5% less.
Diamond-studded jewellery: Exchange at 100% of prevailing rate (less labor and color stones at 50% of invoice). Buyback at 10% less on diamonds and 5% less on metal.
Solitaires:
Kleodora certified: Exchange at 100%; buyback at 90%.
Regular: Exchange at 90%; buyback at 80% (up to ₹10 lakh). For higher values, listing support is provided.
Polki/Uncut diamonds: Exchange at 85%; buyback at 5% less than exchange value.
Gold coins/bars (24kt): Exchange at prevailing rate; buyback at 3% less.
22kt plain gold jewellery: Buyback at 5% less.
18kt gold jewellery: Buyback at 8% less.
Silver coins/bars: Buyback at 5% less.
Silver jewellery: No exchange or buyback.
EMI Product Policy:
Exchange or buyback for EMI products is only allowed after all EMIs are paid. Early return incurs standard deductions.
Non-Kleodora Products:
Exchange of non-Kleodora jewellery is entirely at the discretion of the company.
Fraudulent Transactions and Legal Action:
Kleodora Diamonds reserves the right to recover the cost of products, legal fees, and other charges from users involved in fraud.
Legal proceedings will be initiated under the Indian Contract Act, 1872, or any applicable law in cases of fraud or misuse.
Website Ownership and Intellectual Property:
All website content, including customer feedback and reviews, is the property of Kleodora Diamonds.
No part of the content may be reused, copied, or sold without permission. All software and content are protected by copyright laws.
Disclaimer and Assumption of Risk:
The information on this website is not legal advice.
All purchases are made at your own risk.
Kleodora Diamonds is not liable for errors or inaccuracies in product information or visuals.
Security and Prohibited Use:
You are prohibited from:
Accessing unauthorized data or systems.
Breaching or attempting to breach website security.
Using automated systems like bots or crawlers.
Commercially exploiting website content without consent.
Uploading viruses or engaging in spam attacks.
Using the website to harm the company or others.
Limitation of Liability:
Kleodora Diamonds and its affiliates are not liable for any direct or indirect damages arising from the use of the website.
Indemnity:
You agree to indemnify Kleodora Diamonds, its officers, and employees against all claims and liabilities arising from your use of the website.
Force Majeure:
The company is not liable for any delay or failure due to reasons beyond its control, including natural disasters, strikes, government restrictions, or pandemics.
Product and Order Disclaimer:
All product listings are invitations to offer.
Orders are accepted only upon dispatch.
Product visuals and colors may vary from those shown on the website due to monitor settings.
Packaging may differ from online representations.
If any part of this disclaimer is invalid by law, the remainder will still apply.