Privacy Policy

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Effective Date: 10 May 2025

At Kleodora Diamonds, your privacy and trust are of paramount importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through other means. By using our services, you consent to the data practices described in this Policy.

  1. Data Collection

We collect personal information in the following ways:

A. Information You Provide to Us:
When you contact us via our website, place an order, sign up for newsletters, participate in promotions, or request services, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

  • Special preferences regarding jewellery

Note: For purchases made using EMI or other financing options, we do not store sensitive payment data such as bank account or credit card details. Third-party service providers handle such transactions securely.

B. Information Collected Automatically:
When you visit kleodoradiamonds.com, we may collect certain data automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Date and time of access

  • Pages visited and time spent

  • Referring website or source

We also use cookies and similar technologies for analytics, personalization, and advertising purposes (see Section 5 below).

  1. Use of Data

We use your personal data to:

  • Process and fulfill your orders

  • Communicate with you regarding your purchases or inquiries

  • Provide personalized product recommendations

  • Send you updates, offers, and promotions from Kleodora Diamonds (you can opt out at any time)

  • Improve our website functionality and customer experience

  • Comply with legal obligations and respond to government requests

We will never sell your personal data to third parties or use it to advertise unrelated third-party products or services.

  1. Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

  • Your consent

  • Fulfillment of contractual obligations (e.g., product delivery)

  • Legitimate interests in improving our products, services, and website

  • Compliance with legal and regulatory obligations

For any sensitive data shared voluntarily (e.g., during custom jewellery consultations), we will seek explicit consent.

  1. Data Sharing

We may share your data with:

  • Our trusted logistics and payment partners to fulfill orders

  • Marketing or analytics vendors helping us improve your shopping experience

  • Legal authorities, when required to comply with law or protect our rights

Third-party plugins (e.g., Instagram, Facebook) may collect data according to their own privacy policies when you interact with them on our site. Please review their policies before use.

  1. Cookies & Similar Technologies

We use first- and third-party cookies for:

  • Remembering your shopping preferences

  • Enabling site navigation and functionality

  • Analytics (e.g., Google Analytics)

  • Marketing and retargeting ads

You may control cookie usage through your browser settings. Disabling cookies may impact your site experience.

  1. Data Security

We employ strong technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure. If you suspect a breach, contact us immediately at Kleodora.ca@gmail.com or call +1 416-318-3778.

  1. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you

  • Correct inaccuracies

  • Delete your data

  • Withdraw consent for marketing

  • Object to certain data uses

To exercise these rights, please contact us at Kleodora.ca@gmail.com.

  1. Data Retention

We retain your data for as long as needed to fulfill the purposes outlined in this policy, or longer if required by law.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be available on our website, with the effective date at the top.

  1. Contact Us

For questions or concerns about your privacy, please contact:

Kleodora Diamonds
Customer Service: +1 416-318-3778
Email: Kleodora.ca@gmail.com