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Frequently Asked Questions

FAQs

Product & Craftsmanship

We use certified conflict-free diamonds and recycled precious metals. Every piece is crafted with transparency and integrity.

Yes. All Kleodora diamonds come with IGI or GIA certification, ensuring authenticity and quality.

Absolutely. We offer bespoke design services where you can choose your stone, setting, and metal.

Yes. We provide both natural and lab-grown options, each clearly labeled and certified.

To find your ring size at home, use our handy ring sizing guide available on our website. Alternatively, visit a local jeweler who can measure your ring size accurately. Keep in mind that fingers can swell in different temperatures, so it's advisable to measure at various times of the day. See Size Chart

Read our Blog for the Ultimate Buying Guide.

White gold and platinum are both stunning choices. White gold is an alloy of gold and other metals, plated with rhodium for a bright white finish. Platinum, on the other hand, is a naturally white metal that develops a beautiful patina over time. Both are durable and elegant; the choice depends on your personal preferences and budget.

Ethical Jewellery & Diamond Certification

Ethical jewellery refers to pieces made with conflict-free diamonds and responsibly sourced metals. Kleodora.ca offers certified ethical jewellery across Canada, including lab-grown and natural diamonds with IGI or GIA certification.

Yes. All Kleodora diamonds come with IGI or GIA certification, ensuring authenticity and quality.

Every Kleodora diamond is certified by IGI or GIA and sourced from conflict-free channels, ensuring ethical standards and traceability.

Absolutely. Kleodora offers custom bespoke jewellery design services both online and in Toronto, allowing you to choose your diamond, setting, and metal.

Yes. We provide both natural and lab-grown options, each clearly labeled and certified.

Online Shopping & Secure Checkout

Visit Kleodora.ca, select your jewellery piece, customize it if desired, and complete your purchase through our secure Shopify-powered checkout.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. Installment plans via Affirm are also available (*Subject to Approval) for Canadian customers.

Yes. Kleodora uses encrypted checkout and insured shipping, making it safe to buy certified diamonds online across Canada.

Shipping Across Canada & the U.S.

Yes. We provide free insured shipping on all orders within Canada and the United States.

In-stock items ship within 2–3 business days. Custom pieces may take 1–3 weeks depending on design complexity.

Every Kleodora shipment is fully insured until it reaches your address, whether in Toronto, Vancouver, or anywhere in North America.

Returns, Exchanges & Resizing

We accept returns within 14 days for unworn, non-custom items. Custom or engraved pieces are final sale.

Yes. Kleodora offers one free resizing or exchange within 30 days of delivery, available both in-person and via mail.

Diamond Certificates & Authenticity

Yes. Every diamond includes an IGI or GIA certificate and a Kleodora authenticity card.

Absolutely. We provide digital certificates upon request for insurance or appraisal purposes.

Jewellery Care & Repairs

To keep your jewelry looking its best, we recommend gently cleaning it with a soft, lint-free cloth. For more intricate pieces, a mild jewelry cleaner can be used. Avoid exposing your jewelry to harsh chemicals, perfumes, or extreme temperatures to maintain its shine and longevity.

Yes. We provide lifetime repair services for Kleodora pieces. Contact us for an assessment and quote.

Local Services & Virtual Consultation

Kleodora offers custom and ready-to-ship ethical engagement rings online and via virtual consultations for Toronto-based clients.

Yes. Book a free virtual consultation through Kleodora.ca to explore designs, diamonds, and customization options.

Do You Have Any Question?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.